Shipping policy
Last updated: October 24, 2026
Delivery in three stages
The average fulfillment time is 8–14 business days. After payment is confirmed, orders are generally processed and dispatched within 3 business days. Estimated transit time is 5–11 business days.
Business days and estimates
Business days exclude weekends and relevant public holidays. Processing and transit are separate stages. The stated periods are estimates, not guaranteed arrival dates. A payment review, an address problem, a public holiday, customs processing, a remote destination or an event beyond reasonable control may extend the schedule. We will communicate material order issues when information is available.
Where we deliver and what delivery costs
The store currently has the United States market enabled. A destination and address must be serviceable in the actual checkout. Available shipping methods and their charges are displayed before payment. No worldwide coverage or free-shipping threshold is promised unless it is offered for the address at checkout.
Tracking and separate shipments
Tracking details are provided after dispatch when available. A tracking number may be issued before the carrier performs its first scan, and updates may not appear at every stage. If items are sent in separate parcels, review each dispatch notice and tracking reference rather than assuming that the full order will arrive together.
Check the address before paying
Enter a complete delivery address, including any required apartment, postal code and contact details. For an error, email support@kofrel.com immediately with the order number and the correction. Changes are possible only while the fulfillment stage permits them. Actual re-delivery or return-to-sender costs caused by an incorrect address or failure to collect may be payable by the customer where permitted by law.
Taxes, duties and customs
Sales tax collected by the store is shown at checkout. Where a shipment is subject to import duties, taxes or brokerage that have not been prepaid at checkout, those charges are the recipient’s responsibility where permitted by law. Customs or a carrier may request additional information and may delay release of a parcel.
A delayed, damaged or missing parcel
Email support@kofrel.com with the order number, tracking reference, delivery address and a description of the issue. For damage, retain the packaging and provide clear photographs. If tracking says delivered, check safe locations, household members, reception and any carrier notice. We will review the available information and coordinate an investigation or appropriate remedy. Mandatory consumer rights remain available; estimates are not a reason to deny remedies required by law.