Contact Us

Tell us what you need help with

Use support@kofrel.com for questions about a product, order details, delivery, cancellation requests, returns, missing items, damaged goods or privacy.

Make an order enquiry easier to review

Include the order number, the email used at checkout and the product or variant concerned. For damage or missing contents, attach clear photographs of the packaging and affected items. A tracking reference is useful for a delivery enquiry.

Never send your full payment-card number, security code, account password or one-time verification code. The store will not need these details to locate an order.

Changes and shipment questions

Send a correction or cancellation request promptly. Changes depend on the stage of processing and cannot be guaranteed after fulfillment has advanced. Tracking details are provided after dispatch when available; carrier scans can take time to appear.

Contact timing

Send urgent order corrections as soon as possible. We will review enquiries without promising an unverified hourly response deadline.