FAQs

Use the options offered at checkout. Where guest checkout is available, an account is not required. An account can make order information easier to access.

Only methods displayed in the secure checkout are available for an order. A card or wallet must be supported by the payment provider and your issuer. We do not claim that a method is available simply because it is a familiar payment brand.

Enter payment details only in the secure checkout reached from kofrel.com. Do not email a full card number, security code, password or one-time verification code. For a declined payment, check the details and contact your issuer or provider if necessary.

Store prices and checkout amounts use USD. Review the final amount before paying. Your bank may apply its own conversion rate or foreign-transaction fee.

Provide a complete deliverable address with the required apartment, postal code and contact details. Review it before submitting the order. An inaccurate address can delay or prevent delivery.

Email support@kofrel.com promptly with the order number and the requested change. We can act only if the processing stage still permits it. There is no guaranteed hourly cancellation window, and an order that has dispatched generally follows the return process.

The average fulfillment time is 8–14 business days. After payment is confirmed, orders are generally processed and dispatched within 3 business days. Estimated transit time is 5–11 business days. These are estimates rather than guaranteed delivery dates; weekends, holidays and disruption can affect timing.

The store currently has the United States market enabled. Availability, shipping methods and charges are shown for the delivery address at checkout before payment. Do not assume that a destination is supported unless checkout offers delivery.

Tracking information is provided after dispatch when available. A number may be issued before the first carrier scan. Check each tracking reference if an order is split into several parcels; updates may not appear at every stage.

Email support@kofrel.com with the order number, affected item and clear photographs of the parcel and contents. Retain the packaging while the issue is reviewed. Do not send anything back before receiving instructions, unless keeping it would be unsafe.

Request a return within 30 days after delivery before mailing goods back. Change-of-mind items must be unused and meet the return conditions; customers pay change-of-mind return postage. Faulty or wrong-item cases receive an appropriate remedy. Once a return is inspected and approved, we process the refund within 5 business days; banks may require additional posting time. Mandatory consumer rights remain available.

Email support@kofrel.com for product, order, delivery, return or privacy questions. Include an order number or product link where relevant, and never include full payment credentials or login codes.